Protecting the personal information of our supporters is extremely important to us. 

We are writing to let you know about a cyber-security incident involving Beacon, the secure software platform LinkAble uses to manage supporter and donor records.

As soon as we were informed of the incident by Beacon on 3 August, we took immediate steps to understand what information may have been affected and to follow the security guidance provided. At this stage, there is no evidence that any LinkAble supporter information has been misused, and we are working closely with Beacon to establish the full facts.

We want to reassure you that LinkAble does not store bank account, payment card or other financial details in Beacon, and we do not hold health or care-related information about the people we support within this system.

We believe it is important to be open with our supporters, so we wanted to let you know what we currently know, the steps we are taking, and what you can do as a precaution.

In the meantime, if you have any questions or concerns, please get in touch at [email protected].

What information may be involved?

Information we hold in Beacon may include some or all of the following:

  • Name
  • Contact details (email address and/or phone number)
  • Postal address
  • Donation history, if applicable.

What are we doing about it?

Protecting your information is extremely important to us. Since being told about the incident, we have:

  • Completed the precautionary security steps recommended by Beacon
  • Reviewed the type of information we hold and who may be affected
  • Reported the incident to the Charity Commission and conducted an ICO self-assessment in line with our policy. 
  • Continued to monitor Beacon's investigation as it progresses.

What should you do?

We are not currently aware of any misuse of personal information, however as a precaution, we'd recommend that you:

  • Stay alert to unexpected emails, calls or texts claiming to be from LinkAble or another trusted organisation.
  • Be cautious before clicking links or opening attachments from unexpected messages.
  • Never share passwords, verification codes or financial details in response to an unsolicited request.
  • If anything claiming to be from LinkAble doesn't feel right, contact us directly before responding.

What happens next?

We'll keep you updated as we learn more. If our investigation shows that you're specifically affected, we'll be in touch directly.

Thank you for your patience and for the trust you place in LinkAble. We're sorry for any worry this has caused, and we're here if you have questions.